Returns & Refund
We hope you love your order! But just in case you're not 100% satisfied, Here's the guide and procedure on how to return your order.
Made to Order Wedding Gown
As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.
All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it.
In the unlikely circumstance that we had a manufacturing mistake and your dress does not fit you, you must contact support@mattiarossi.com within 7 days of receiving your order. You will need to provide updated measurements and images for our production team before the dress is returned.
Any dresses being returned to Mattia Rossi must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applied. The cancellation fee of AUD 500 covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.
Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production.
Priority Order
As your wedding date is sooner than the standard time frame it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel your order as the gown will have gone immediately into production. You will not be subject to any refund.
Ready to Wear
You may exchange your Christina Rossi Australia ready-to-wear purchase subject to adherence to these terms. Exchanges are accepted within 7 days of you receiving your garment. You must contact us to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in an original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified time frame. Please try on the gown after a shower to avoid contact with moisturizer, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by MATTIA ROSSI. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new gown.
Lingerie & Jewellery
For hygienic and health reasons, we do not accept returns or refunds for change of mind on purchases of underwear, bodysuits and pierced earrings.
Please note that:
* We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
*All Final Sale items are not returnable or exchangeable.
Exchange Policy:
We do not offer an exchange services for all made-to-order or customized products, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
We only exchange on items purchased that are showing as ‘in-stock’. All other items are considered ‘made-to-order,’ meaning items are made for you in a standard size selected by you.